Utility Bill Assistance

Notice on Appointments

Please note that due to the GLCAP will be suspending in-person appointments for the Emergency Home Energy Assistance Program (EHEAP) in accordance with widespread safety measures to prevent and delay spread of the coronavirus. Those seeking assistance should still schedule an appointment using the link below or by calling 1-888-441-4327. Appointments will be conducted via a phone call from our utility assistance staff. Documentation listed will still need to be provided to GLCAP to receive assistance, and can be provided via fax, email or drop off.

Emergency Winter Heating Assistance

The Emergency Home Energy Assistance Program (EHEAP) is available November through March to provide utility bill assistance for electric and heating bills. EHEAP can help you avoid a utility shut-off, reconnect a utility, or provide bulk fuel supplies such as propane, wood, and kerosene for households with less than a 25% bulk fuel supply.

The service is available for eligible residents of Ottawa, Sandusky, Seneca and Wood counties.

Due to high call volumes for winter heating assistance, callers may experience 10-15 minute hold times.
Avoid the wait and schedule through our online system! Click here to start scheduling your appointment.

Home Energy Assistance Program

The federally funded Home Energy Assistance Program (HEAP) offers a one-time per year credit to eligible Ohioans to help with the cost of utility payments. This one-time benefit is applied directly to the customer’s utility bill or bulk fuel bill. Applications may be completed online at the Ohio Development Services Agency website.

Paper applications may also be completed and turned into Great Lakes Community Action Partnership.
Click here to download a paper application.

Eligibility Guidelines

You will need to provide:

• A list of all household members, including Social Security numbers and birth dates
• Proof of citizenship for each household member
• Proof of income for each adult household member for the previous 30 days or 12 months
• Copies of your recent utility bills
• Disability verification (if applicable).

You must also be at or below the income levels below, depending on household size.

Appointments

To schedule an in-person appointment at one of the following GLCAP locations nearest you,
call 1-800-775-9767 or 1-888-441-4327, or click here.