Privacy Policy

Privacy Policy for SMS Usage and Data Storage

Great Lakes Community Action Partnership (GLCAP) values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you engage with our SMS (text messaging) services. We will never share, trade, or otherwise sell your personal information such as phone numbers and SMS consent to third parties under any circumstances.

1. Information We Collect

When you participate in our SMS services, we may collect the following types of information:

Personal information such as your name, phone number, and any other details you provide when you opt-in to our SMS services.
Message content (any information you provide in your SMS responses or messages).
Usage data, including information about your interactions with our SMS messages, such as delivery status, read receipts, and timestamps.

2. How We Use Your Information

We use your information for the following purposes:

Communication to send you updates, reminders, and information related to our services.
Service improvement to analyze usage data to improve our SMS communication and overall service.
Compliance to comply with legal obligations and respond to any inquiries or requests.

3. Data Storage and Protection

Storage and Retention

Your personal information and message content are stored in secure databases maintained by GLCAP. We use industry-standard practices to ensure that our storage systems are protected from unauthorized access.
Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will take appropriate measures to securely delete or anonymize it.

Protection

We implement a variety of security measures to protect your data, including but not limited to:

Restricting access to personal information to authorized personnel only, based on their role and need to know.
Employing firewalls and anti-malware software to protect our systems from unauthorized access and threats.
Conducting security audits and vulnerability assessments to identify and address potential risks.

4. Third-Party Services

We may use third-party service providers to facilitate our SMS communications. These providers are contractually obligated to protect your data and use it only for the purposes of providing services to us. We ensure that these third parties adhere to our data protection standards.

5. Your Choices

You have the right to:

Opt-out of receiving SMS messages from us at any time by following the instructions provided in our messages (e.g., replying with "STOP").
Request access to or correction of your personal information. Please contact us using the information below for such requests.

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through our SMS communications.

7. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Great Lakes Community Action Partnership
127 S. Front St.
PO Box 590
Fremont, OH 43420
800-775-9767

8. Legal Compliance

This privacy policy is governed by and construed in accordance with local, state, and federal laws without regard to its conflict of law principles.